Returns Policy

Returns Policy

 

Our policy lasts 60 days.

 

 If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

 

Gift cards (although there is no expiry date on these).

 

To complete your return, we require a receipt or proof of purchase (or the email address you used to purchase it with). 

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 60 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

g_loves_australia@outlook.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We will replace items if they are defective or damaged. 

If you have chosen the wrong size, send an email at g_loves_australia@outlook.com and we will contact you to arrange to have the item exchanged. You should send the item to: PO BOX 294 PETRIE QLD 4502.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: PO BOX 294 PETRIE  QLD 4502

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Important information for buyers: your legal right to return goods

As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods:

 

·         Are faulty or develop a fault within a reasonable period of time after purchase

·         Are not fit for their purpose any purpose you stated or that the buyer made known to you (i.e. they don't do what the seller said they would do)

·         Don’t match the seller's description or sample

·         Are of unacceptable quality, or

·         Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

Buyers’ rights

Where goods fall into one of the above categories the buyer is entitled to:

 

·         A replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage or

·         A replacement or repair if the goods otherwise fail to be of acceptable quality.

To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase.

Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. 

More information is available by contacting the ACCC Infocentre on 1300 302 502 or on the ACCC site.

 

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